
In our daily lives, whether we know it or not, we build rapport with the people we meet. What is meant by building rapport is building a relation of trust between yourself and another person or group of people. Successful customer service people are very adept at building rapport. The doctor you feel comfortable with and trust, or the clerk at the clothing store whose opinion you ask for. And on the other hand you have the people who, for some reason, are not as good at building rapport and solicit a feeling of distrust in you. For instance the salesman you feel is trying to scam you or the person you just met in the bar and is setting off alarm bells in your head.
As students at the Northwest Hypnosis Institute we’re learning how to successfully build rapport with other people using various techniques. These techniques have many different elements which we practiced in class with each other. The three basic elements involved being body language, voice and behavior, which are broken down into more specific areas.
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